The Handbook brings together consumer information from across government. It includes practical questions to ask and factors to consider when you buy products and services. The Handbook features topics that affect everyone, such as credit reports and identity theft. It also addresses specific issues, like managing someone else’s finances and gas pump skimming. You’ll also find tips for detecting and reporting many other types of scams.
Despite your best efforts, sometimes a product doesn’t work or a company doesn’t deliver on the service you paid for. It can be frustrating to figure out who can help with these, and many other consumer concerns. The Consumer Action Handbook’s directory provides contact information for local, state, and federal government agencies, corporations, and consumer organizations. The sample complaint letter, combined with the directories, give you tools to resolve your consumer questions.
Wishing you all the best,
Editor-In-Chief of the Consumer Action Handbook